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For Consumers

Want to file a complaint against a bank or learn more about banking functions?

The Federal Reserve Consumer Help website contains a wide variety of information for consumers about banking. In addition to providing detailed information on how to file a complaint against a bank or financial institution, the website provides useful information on mortgages, deposit accounts, consumer credit, and other banking topics.

Banks and Consumer Protection

A number of consumer protection laws and regulations cover many aspects of an institution's lending and deposit functions. For instance, laws and regulations govern what disclosures an institution must provide for consumers obtaining loans and for consumers opening deposit accounts. Other consumer protection laws prohibit institutions from discriminating in the lending process. Still others ensure that mortgage borrowers receive detailed information about their real estate loan transactions. The Federal Reserve Consumer Help website provides additional information regarding these laws and regulations.

Electronic Banking

Electronic Banking is the delivery of banking services through the use of electronic communication, primarily the Internet. You may also see or hear E-Banking called Internet banking, on-line banking or PC banking. E-Banking may include ATMs, wire transfers, telephone banking, electronic funds transfers and debit cards.

Privacy

Since the Internet is a public network, privacy of your personal confidential information can be a concern. Safeguarding your banking information, credit card numbers, social security number, and other personal data - keeping your personal information private - means that it is kept secure when stored or traveling the Internet.

Security

When connected to the Internet, there is the possibility that all information you send to someone else might be viewed by anyone else on the Internet with the right tools. This is also true if someone you send personal information to stores that information after you send it. However, you can take steps to protect your confidential information.